Effective from August 1st, 2020
The present General Terms of Use (hereinafter the « Terms ») establish the legal framework applicable to the use of our e-shop (hereinafter « NATURLAB-SHOP.COM») and of the offered Products and services.
Please read these carefully and make sure you understand these before registering on NATURLAB-SHOP.COM.
By registering on our site, you accept being bound by these Terms.
Clicking on the icon "I accept the general terms of use" means that you accept the present general terms of use.
We reserve the right to amend these Terms at any moment. Further use made of our site following amendments to the Terms implies acceptance.
We kindly request you to read these regularly in order to ensure your proper information.
General provisions
The Limited Liability Company MACULAN CONSULTING, with legal office established in 4100 Seraing, at 5, rue Biefnot and registered in the BCE databank under number 0629.674.015 (hereinafter the « Company ») offers the customers registered on the online platform the possibility of ordering items and to have these delivered through their online platform (hereinafter «NATURLAB-SHOP.COM»).
The Company offers via NATURLAB-SHOP.COM a visibility to Producers/ Craftsmen who have also the possibility of offering their Products for sale via the online platform.
The items of the Producers referenced on the online platform and offered for sale are solely supplied to customers grouped according to the terms defined by the general sales terms referred to on the site NATURLAB-SHOP.COM.
The present Terms apply to all the Producers registered on the site as well as to all their Products offered for sale via NATURLAB-SHOP.COM.
The Producer accepts that these Terms are the sole applicable conditions, excluding his own general or particular terms, even if these provide that they are exclusively enforceable.
Registration
In order to benefit from the services offered by the Company, the Producer shall register on NATURLAB-SHOP.COM.
The Producer commits himself to supply accurate and complete information and to update this information as soon as possible.
For any suspicious or false information, the Company reserves the right to suspend or close the Producer’s account and to refuse to him, for the future, access to the whole or to part of NATURLAB-SHOP.COM.
In order to benefit from the services offered by the Company via the online platform NATURLAB-SHOP.COM, the Producer pays a fixed amount of 90 € all taxes included per Product reference he offers for sale.
Said payment of 90 € all taxes included per Product reference is valid for a not automatically renewable time period of 6 months.
Upon expiry of the time period of 6 months, which starts to run as soon as a Product is referenced on the online platform, the Company will contact the Producer again in order to offer him to renew his registration with the platform.
The Company reserves the right not to renew the registration.
Products
The Producer has the opportunity to present his activity via NATURLAB-SHOP.com.
The Producer can also offer his products for sale via NATRULAB-SHOP. COM.
The Producer shall communicate to the Company the reference, the presentation as well as the illustration of the Product he wishes to offer for sale via NATURLAB-SHOP.COM.
The Producer shall present the Product with as much precision as possible and describe it in the most accurate and complete way possible.
The Producer shall also propose to the Company a price to be displayed on the platform per Product.
This price can under no circumstance be higher than 5% of the price of the Product as indicated by the Producer on his own online shopping website or in his premises.
Anyhow, the Company reserves the possibility of refusing the Product and/or the price proposed by the Producer.
As soon as the Product and the price thereof are accepted by the Company, an invoice will be sent by the Company to the Producer.
Upon receipt of payment, the Company will put the Product online, which Product will then be offered for sale to the Customers via NATURLAB-SHOP.COM .
The Producer is liable in cases where the information relating to the items available on NATURLAB-SHOP.COM is inaccurate, incomplete, or not up to date.
When errors or omissions have occurred as to the presentation of the Products, the Producer’s liability may be incurred.
The Producer ensures that any product referenced on the site NATURLAB-SHOP.COM is available for sale.
Invoicing and Payment
On the 20th of every month, the Company forwards to the Producer the list of the Products sold to the Customers via the online platform NATURLAB-SHOP.COM.
The Company also forwards to the Producer the amount he will have to invoice ; this amount is equal to the price of the Products sold during the past month.
The Producer issues an Invoice to the Company which shall indicate the amount communicated.
The Invoice issued by the Producer will be paid by the Company within 30 days of receipt.
Return policy, Right of withdrawal
Any consumer originating from a member state of the European Union enjoys a right of withdrawal within 14 days of receipt of your order on NATURLAB-SHOP.COM. (European Directive 2011/83/EU and article VI.47. of the Belgian Code on Economic Law).
The notification of the withdrawal by the customer to the Company occurs by making use of the form present on NATURLAB-SHOP.COM and provided by law.
The Company informs the Producer in the event that a Customer enforces his right of withdrawal.
The customer only enjoys his right of withdrawal provided the items are returned in their original state and packaging, not unpacked, to the Producer within 14 days of receipt.
The items shall further be accompanied by a copy of the purchase invoice.
The return of the goods occurs at the customer’s expense and risk.
The Producer reserves the right to check the state of the returned goods within 2 weeks of receipt.
If the item has not been unpacked, unsealed, or damaged, the Company shall refund the purchase within 30 days, except for the postage costs which remain payable by the customer.
In this case, the Producer will be informed, and the Product refunded to the customer will not be included into the list of Products sold via the site NATURLAB-SHOP.COM and communicated to the Producer.
The Customer is responsible for the application for refund of the additional fees and taxes to be submitted to your local customs service.
Otherwise (unpacked, unsealed, or damaged item), the buyer’s right of withdrawal is thereby terminated.
To recover his item, he shall then contact the Producer.
The Company acts in the capacity of intermediary between the Customer and the Producer.
The Company undertakes to make every effort so that the consumer enjoys his right of withdrawal.
However, this right of withdrawal is to be exercised between the Customer and the Producer.
Professional buyers do not have this option of withdrawal available.
Any claim relating to the Products shall be communicated to the Producer who shall make every effort to satisfy the customer.
Liability and warranty
The Producer guarantees that the preparation of the orders of Products will occur in compliance with the standards and regulations.
The Producer vouches for a good level of cooperation with the Company DHL INTERNATIONAL in the framework of the delivery of the products to the customers.
The Company cannot be held liable for:
- the non-compliance or hidden defects of the products referenced on NATURLAB-SHOP.COM ;
- damage caused by the fault of the Producer in cases where the delivered Product is not in conformity with the description provided on the platform, or in cases where the offered Product would not be available at the time of the order by the Customer ;
- indirect damage for the Producer such as: loss of profit, loss of income, loss of an opportunity, etc. (non-exhaustive)
The Company can perform quality checks at any time, and this, without prior notice given to their Producers registered on the online platform.
Access to the platform and privacy
Once the Producer is registered, his access to NATURLAB-SHOP.COM occurs via the e-mail address he communicated at the time of his registration, with entry of a corresponding password he will have defined beforehand at the time of his registration.
The e-mail address communicated by the Producer will subsequently be used to forward to him any form of communication related to NATURLAB-SHOP.COM.
The Producer undertakes to keep his password confidential in order to avoid any unauthorized use by third parties. Any use of the service performed through the Producer’s password is deemed to have been performed by the latter.
The Company will under no circumstance be held liable in the event of loss or damage due to a breach of the privacy obligations incumbent on the producer.
In case of disclosure of his password to a third party, the Producer will be held responsible for all manipulations performed via the platform by the latter.
Prohibited use // Producer
The Producer is not entitled to use NATURLAB-SHOP.COM or the content thereof : (a) for illegal purposes; (b) to incite third parties to perform illegal acts or to take part to such acts; (c) to violate any regional, community, national or international law; (d) to infringe or to violate the intellectual property rights of the Company or of any third party; (e) to harass, abuse, insult, hurt, defame, slander, disparage, intimidate or discriminate anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to transmit viruses or any other type of malicious code used or likely to be used with a view to compromise the functionality or operation of the Service or of any other associated, independent, or Internet website; (h) to collect or follow other people’s personal information; (i) for obscene or immoral purposes; (j) to infringe or circumvent the security measures of NATURLAB-SHOP.COM, of any other website, or of the Internet.
The Company reserves the right to remove the Producer’s account for reason of violation by prohibited uses.
Closing of account
The Producer can request the closing of his online account.
The removal of an account upon request of the Producer does not entail any compensation or refund.
The Company reserves the right to close a Producer’s account unilaterally in case of: fraudulent behaviour, breach of the present terms, repeated hampering/behaviour incompatible with a proper performance of the service and clear abuse.
In case of unilateral closing of a Producer’s account by the Company, the Producer will not be entitled to any other compensation than the price of the products sold before closing of his account.
Respect for privacy and GDPR
We use your personal data in a way consistent with our privacy policy :
Carefully read this Privacy Policy as it contains essential information about the way we use your personal data and the used cookies.
By using this site, you declare that you have read our Privacy policy and accept the content thereof.
The Company undertakes to exclusively use the contact details of his Producers to answer their request in accordance with the law of 30 July 2018 enforcing the GDPR.
These contact details will solely be used for purposes relating to the contractual relationship and are only be stored for the time necessary to comply with accounting and tax obligations.
The Company processes the customers’ data as confidential information. These will not be communicated to third parties, unless in specific cases or if such communication is necessary for the proper performance of the services as described in ARTICLE 1 of the present Terms.
The Producer can at any time consult, modify, correct, or request the removal of his contact details from the Company’s customers list.
The Producer is entitled to object to the use by the Company of his data for commercial purposes by unchecking the corresponding option on the site www.naturlab-shop.com.
Validity & Waiver
Nullity or invalidity of one of the provisions of the present terms will solely entail the nullity of said provision and not the nullity of all of the terms.
Failure by the Company to enforce one of the articles of the present Terms, or to exercise any right following therefrom, does not entail a waiver by the Company to enforce other provisions of the present Terms.
Amendments
The Company reserves the right to amend or interrupt the Service at any time (as well as any part or any content of the Service) without prior notice and at any time.
The Company is not liable to the Producer or to any other third party for any modification of the price, suspension, or interruption of the Service.
Evidence
The Producer accepts that the communications performed via NATURLAB-SHOP.COM and the electronic back-ups can serve as evidence.
ARTICLE 14 - Intellectual property, software, and contents
The rights on the Site and the Contents are protected by the international copyright laws as well as by any other national law on copyright and databanks.
You are not entitled to systematically retrieve and/or reuse parts of the Site or of the Contents thereof.
In particular, you are not entitled to use tools enabling the collection or retrieval of data from the website. You are not entitled to create and/or to publish your own databank including considerable parts of the Site without our prior written consent.
Unless otherwise provided, any person (including their names and images), third party brands and images of third party, services and/or places mentioned on the Site are by no means associated with, linked, or affiliated to us. Any registered trademark/name appearing on the Site is the property of the respective owners.
ARTICLE 15 – Applicable law and choice of court clause
The Agreement is governed by the provisions of the Belgian law.
Any dispute relating to the present terms falls within the exclusive jurisdiction of the Belgian courts and the Company Court of Liège, Liège division.