General

The Company complies with the law of 30 July 2018 enforcing the GDPR as well as the anti-spam provisions aimed at in Book XII of the Belgian Code on Economic Law concerning the electronic economy act.

Personal data

The personal data you communicate to us are of:

• Category 1: without registration, your IP-address ;
• Category 2: when ordering, your name, first name, e-mail address, telephone number, and the personal data you communicate when you send us a message via our contact section;
• Category 3 : when subscribing for our newsletter, your e-mail address;

The Company can collect your personal data via use of the services offered on NATURLAB-SHOP.COM.

Purpose of the use

The Company solely uses your personal data for the following general purposes:

• Category 1: maintenance and improvement of the Site as well as integration of your personal data in anonymous statistics, where the specific identity of the person or company cannot be determined, and this for legitimate purposes of continuous improvement of the services of the site;
• Category 2: sending of newsletters and targeted information after receipt of your explicit consent thereto;
• Category 3: answering of your messages via our contact section;

The Company can also use your data for direct marketing purposes, through the sending of information about our services, products, and events.

You can withdraw your consent at any moment, without justification and at no expense, by clicking on the link provided for this purpose below every e-mail.

It is possible that the Company is under the legal obligation to disclose your personal data. In such case, the Company will do whatever is necessary to inform you in advance, unless otherwise legally restricted.

Duration of use

The period during which we use your personal data depends on the purpose of the use as well as on the contractual relationships established between you and the Company. Your data are kept for as long you have an account on our site, and subsequently in the case of questions or claims in relation with our services, notwithstanding any period of longer retention we must comply with pursuant to the law incumbent on us.

Your rights

Right of access and information

You have the right to receive access free of charge to your personal data at any moment, as well as the right to be informed of the use we make thereof.

Right of improvement, removal, and limitation of use

You are free not to communicate your personal data to the Company.

You also have the right to request that we correct or delete your personal data. You acknowledge that in case of refusal to communicate your personal data or of request for removal of your personal data, some services of the site may no longer be accessible to you.

You can also request that we limit the use made of your personal data.

Right to challenge

You have the right to object to the use of your personal data for serious and legitimate reasons. Besides, you always have the right to object, without providing justification, to the use of your personal data in the framework of direct marketing.

Right to data portability

You have the right to request that we supply you with the personal data relating to you if these are in a structured, standard, and legible format, and/or to request us to forward your data to a data controller.

Right to withdraw your consent

You have the right to withdraw your consent as to the use of your data.

Exercise of your rights

You can exercise your rights by contacting us, either by e-mail at XXXXXXX@xxxx , through the postal services at the address of our company. In order to allow us to confirm the authenticity of your request, please supply us with a copy of your identity card.

Right of complaint

You have the right to submit a complaint with the Data Protection Authority, via the e-mail contact address apd-gda.be or by postal mail for the attention of the DPA, Rue de la Presse 35, 1000 Brussels

Safety and privacy

By visiting our site, you undertake to comply at any moment with the safety rules. This includes the prohibition on disclosing the information about your account, such as user name and password. You are therefore solely responsible for the use made of the site, of your computer, of your IP-address and of your identification data, as well as for the confidentiality thereof.

Anyhow, the Company cannot be held liable for any direct or indirect damage following from incorrect or abusive use of the personal data by a third party.

Access by third parties

For the purpose of using your personal data, we can provide access to your data to our employees and appointed persons.

We guarantee a similar level of protection by establishing contractual obligations, which are enforceable against these employees and appointed persons as provided for in the GDPR.